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Truein helped Compass Group manage the Time and Attendance
of their staff working with multiple clients at the same work premises
About Compass Group
The Compass Group is a leading multinational food and support services company with over 75 years of experience. Its headquarters are in Chertsey, England.
They offer various innovative dining options every day to millions of people belonging to different sectors like businesses, industries, healthcare, education, sports, etc.
They operate in around 44 countries and 55,000 client locations.
1200+
Sites
40,000+
Staff
India
Country
Facility Management/Distributed Staff
Industry
Initial Brief
What was required
The Compass group, with over 40,000 employees spread across the country, faced a major problem with attendance tracking.
Some of their staff were working for multiple clients located in the same building or work premises in different shifts. This made it difficult to track their attendance and led to leakages in Time and Attendance, which in turn, caused costs to rise and distrust among their clients – a major concern for the company’s brand value.
Challenges
What we solved
- A single attendance-capturing device that can be installed at a common location for the attendance needs of their staff working for multiple clients on the same premises
- Portability without the need for any upfront capital investment
- Lean and scalable solution
- Accurate attendance capturing and centralized controls for their staff spread across multiple sites
- Facility to manage staff transfer across multiple sites
- Shift schedule management and a provision to customize attendance policies
- Leave management solution with the facility to set up leave policies along with pro-rata leave allocation, encashment, and adjustment
- Different levels of access to multiple admins and supervisors
- Easy Integration with their data hub
Solution
How We created Opportunity
- Deployed multiple portable kiosks at different facilities and setup mobile app attendance access with face recognition-based time and attendance.
- Enabled cross-site kiosk mapping for the attendance of staff who work across multiple facilities on the same premises
- Simplified their staff transfer process. A consolidated view of the attendance data of any staff was now easily available, irrespective of the location.
- Provided advanced shift scheduling features and custom policies and compliances
- Offered customizable leave policies as per location and staff categories for easy leave management. Setting weekly off and public holidays and generating customized reports for leave balance was now a breeze.
- Set up a multiple-level hierarchy for attendance access at different levels
- Facilitated easy integration with their in-house data hub, which smoothened the process of staff addition and updation at multiple customer sites.
- Worked closely with the Compass team to understand the gaps and do the required customization
Truein Rollout
How it Worked
Truein rollout at the Compass Group was well-planned and executed. Within five weeks, the entire organization, with more than 40,000 staff, went live.
The rollout was divided into multiple stages and was carried out location-wise and feature-wise. The basic policies were rolled out first, followed by policies for leaves, shifts, regularization, etc.
Results
What was achieved in the end
- Truein streamlined Compass Group’s attendance processes and increased transparency internally across multiple layers and with their customers.
- A single capturing device (with cross-site kiosk mapping) catering to the attendance needs of staff working at multiple client locations in the same premises helped save money and preserve their brand value.
- Truein’s foolproof attendance system and geofencing helped avoid instances of staff leaving the work premises after marking their attendance, thus preventing revenue leakages.
- Improved shift planning with easy setup of shifts, including night shifts, enabled the staff to become more productive.
- Truein saved time spent managing attendance across the organization and multiple clients leading to an increase in overall productivity.
A few years back, I was looking for an app-based Time & Attendance system and came across Truein. Their technology is robust and works as promised. We tested a few others, but Truein’s technology and reliability far outscored them. Their tool is simple and intuitive. The team is very customer focused, responsive, and always willing to help. I have now implemented their solution in 2 companies, my previous company, and my current company. I personally believe that they have the best and most cost-effective solution.
Piyush Dutt
CPO - Compass Group
Bring Transparency and Control.
